Our new Padel racquets have a one-year manufacturer’s warranty and replacements are at the manufacturer’s discretion. In order to provide customers with the best customer service possible, UsaPlaysPAdel will replace defective racquets.
Please follow the steps listed below to submit your racquet for warranty evaluation
1. Contact UsaPlaysPadel by email to firstname.lastname@example.org.
2. Send your racquet into UsaPlaysPadel
1089 West Exchange Parkway
Allen, TX 75013
3. Our team of racquet specialists will evaluate your warranty claim. If your racquet is deemed under warranty or defective, UsaPlaysPadel will replace racquet at no charge,
4. UsaPlaysPadel will ship your new racquet
Racquets showing abuse or uncertainty of being within warranty will be sent straight to the manufacturer for evaluation. If the manufacturer decides not to replace the racquet, it will be returned to you along with an explanation from the manufacturer. Denied warranty racquets will be treated as abandoned and will be properly disposed of if unclaimed for 30 days.